Use Gleap from Claude
Add the Gleap connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorGleap
Gleap integration for Claude and Codex
Create a Gleap connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Gleap from Codex
Add the Gleap connection to a Space that runs Codex, then use it from every channel in that Space.
Use Gleap from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Gleap connector can do
Gleap collects in-app feedback and support tickets so product teams hear directly from users. With a Gleap connection in a type.com Space, the agent can archive resolved tickets one at a time or in bulk, clone an existing engagement for reuse, set up a new help center collection, or add AI-referenced content, cutting down on manual cleanup.
One connection, many Spaces
Connect Gleap once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Gleap in type.com
Clear out resolved support tickets
Ask the agent to archive tickets matching a type and status in bulk after a sprint of fixes, instead of closing each one by hand.
Archive all Gleap tickets with status resolved and type bug from the last two weeks.
Reuse a proven engagement
Have the agent clone an existing engagement so the team can launch a variant without rebuilding the configuration from scratch.
Clone our Gleap onboarding engagement so I can test a shorter version.
Keep the help center current
Ask the agent to create a new collection or add AI content when documentation falls behind a product change.
Create a Gleap help center collection called Billing FAQs and add our refund policy article.
Representative actions
- Archive All Tickets
Archives every ticket matching a given type and status, useful for bulk cleanup after a release.
- Archive a Ticket
Archives a single resolved ticket, moving it out of the active queue.
- Clone Engagement
Duplicates an existing engagement along with its full configuration.
- Create a Collection
Creates a new help center collection to organize articles.
- Create AI Content
Adds or updates knowledge base content, such as text or files, that the AI assistant can reference.
Connection
API and auth details
Gleap offers server-side REST APIs and product SDK documentation for customer feedback, support, and product analytics workflows. Integrations can create and query feedback items, users, conversations, feature requests, and related customer experience records using project credentials documented by Gleap.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://docs.gleap.io/
- API reference
- https://docs.gleap.io/server/rest-api
- Official site
- https://www.gleap.io/
FAQ
Questions people ask before connecting Gleap
Can Claude manage Gleap tickets and content?
Yes. With a Gleap connection shared to a Space, the agent can archive tickets, clone engagements, and update help center content, with results visible to the team.
What credentials does Gleap need in type.com?
Gleap uses an API key, added once by an admin when setting up the connection, then shared with specific Spaces.
Can Gleap ticket archiving run automatically?
Yes. A type.com automation can archive resolved tickets on a recurring schedule and report what it cleaned up to a channel.
Is this the same as a Gleap MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Plain to Claude in type.com to start support threads, group customers, and manage accounts from a shared thread.
Connect Productlane to Claude in type.com to log feedback, add contacts, and publish changelog entries from a thread.
Connect Re:amaze to Claude in type.com to pull tag usage reports and canned response templates from a shared support thread.
Connect Respond.io to Claude in type.com to create contacts, tag conversations, and review messages from a thread.